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What Is the Return Policy for Floor and Decor




An image showcasing a customer happily exchanging a product at a Floor and Decor store counter

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As a frequent shopper at Floor and Decor, I’ve always been curious about their return policy. So, I did some digging and discovered some interesting details.

Did you know that their return process is a breeze? You can easily return eligible items within a specific timeframe, and they offer various refund options. However, there are a few exclusions and limitations to keep in mind.

Don’t worry though, their customer support team is always ready to assist you. Now, let’s dive into the ins and outs of Floor and Decor’s return policy.

Key Takeaways

  • Return eligible items within 90 days for a full refund or exchange.
  • Exceptions include custom-made products, clearance items, and special orders.
  • Reach out to customer service for assistance with exceptions.
  • Packaging protects the item during transportation and verifies condition.

Policy Overview

If you’re wondering about the return policy at Floor and Decor, here’s a quick overview.

At Floor and Decor, we strive to ensure customer satisfaction with our products. Our return policy allows customers to return eligible items within 90 days of purchase for a full refund or exchange.

However, there are a few policy exceptions to note. Custom-made products, clearance items, and special orders cannot be returned. Additionally, returned items must be in their original condition and packaging.

We understand that sometimes circumstances may arise that require a return outside of our policy. In such cases, we encourage customers to reach out to our customer service team, who will work with you to find a satisfactory resolution.

Now, let’s move on to the next section about eligible return items.

Eligible Return Items

When it comes to returning items at Floor and Decor, there are certain requirements that need to be met in order to be eligible for a refund or exchange. These requirements ensure that the item is in good condition and hasn’t been used or damaged.

Depending on the situation, customers may be offered a refund or an exchange for a different product.

Return Item Requirements

To return an item to Floor and Decor, the requirements include presenting a valid receipt. In addition to the receipt, there are certain conditions that must be met for the return item.

The item must be in its original condition, meaning it should not be damaged, used, or altered in any way. It should also be in its original packaging, including all accessories and manuals that came with it.

The return item packaging plays a crucial role in the return process, as it ensures the item is protected during transportation and helps to verify its condition upon return. With these requirements in mind, Floor and Decor aims to ensure that customers receive a hassle-free return experience.

Now, let’s delve into the next section and explore the options for refund or exchange.

Refund or Exchange?

For customers looking to get their money back or exchange a product, there are a few options available. Here is a breakdown of the refund process and exchange options:

  1. Refund Process: To initiate a refund, customers must bring the original receipt and the item they wish to return to the nearest Floor and Decor store. The refund will be processed using the same method of payment used for the purchase.

  2. Exchange Options: If customers prefer to exchange the product for another item, they can do so at any Floor and Decor store. The exchange will be completed following the same process as a refund, with the new item being selected and the price difference either refunded or paid.

  3. Online Purchases: For customers who made their purchase online, the refund process can be completed by contacting Floor and Decor’s customer service. They will guide you through the steps and provide instructions on returning the item.

  4. Special Orders: Special orders may have different refund and exchange policies, so it’s recommended to consult with a Floor and Decor representative for more information.

Now, let’s delve into the timeframe for returns and how long customers have to complete the process.

Timeframe for Returns

The timeframe for returns at Floor and Decor is typically within 90 days. However, there are some exceptions to this policy. For instance, custom orders and clearance items are not eligible for returns. Additionally, any returns made after the 90-day period may be subject to a restocking fee.

It’s important to note that damaged items have a separate return policy. If you receive a damaged product, you should contact Floor and Decor customer service within 48 hours of delivery to report the issue. They will guide you through the return process for damaged items and provide you with a resolution.

Now, let’s move on to the return process and how you can initiate it without any hassle.

Return Process

When it comes to returning items at Floor and Decor, there are a few key points to keep in mind.

First, it’s important to be aware of the required documents for returns. This typically includes the original purchase receipt, as well as any relevant packaging or accessories.

Additionally, understanding the timeframe for the return process is crucial. The company typically allows customers to return items within a specific timeframe, so it’s important to be aware of these guidelines in order to ensure a smooth and efficient return experience.

Required Documents for Returns

To complete your return at Floor and Decor, you’ll need to bring the required documents with you. Here is a list of the necessary items:

  1. Proof of purchase: This can be in the form of a receipt, invoice, or order confirmation. It is important to have this document to validate your return and ensure that you are within the return window.

  2. Return authorization: If you received a return authorization from Floor and Decor, make sure to bring it along. This authorization will streamline the return process and help the store associates assist you more efficiently.

  3. Original packaging: It is advisable to bring back the product in its original packaging. This will help protect the item during transportation and also facilitate the return process.

  4. Valid ID: Floor and Decor may require a valid ID to verify your identity and ensure that the return is being processed by the original purchaser.

Timeframe for Return Process

Once you have all the required documents, you can expect the return process to be completed within a specific timeframe.

At Floor and Decor, we understand the importance of customer satisfaction and strive to make the return process as efficient as possible. Our goal is to ensure that you are satisfied with your purchase, and if for any reason you need to return an item, we want to make it a seamless experience for you.

Our return process typically takes between 7 to 14 business days to be completed. During this time, we will inspect the returned item, verify the documentation, and process the refund accordingly.

We are committed to providing excellent customer service and ensuring that your return is handled promptly and professionally.

Now, let’s discuss the various refund options available to you.

Refund Options

If you change your mind about a purchase, you can get a refund at Floor and Decor. Here are the refund options available at Floor and Decor:

  1. Full Refund: If you decide to return an item within the specified timeframe and meet all the return policy requirements, you are eligible for a full refund. This means that you will receive the entire amount you paid for the item.

  2. Store Credit: In some cases, Floor and Decor may offer store credit instead of a cash refund. This allows you to exchange the returned item for another product of equal value within the store.

  3. Exchange Options: If you prefer to exchange the item for a different size, color, or style, Floor and Decor provides exchange options. You can choose a suitable replacement within the same product category.

  4. Return Policy Exceptions: It’s important to note that certain items may be excluded from the refund or exchange policy. These exceptions usually include clearance or sale items, custom-made products, and opened or damaged items.

Understanding the refund options and return policy exceptions will help you make informed decisions regarding your purchases at Floor and Decor. However, it’s also essential to be aware of the exclusions and limitations in order to fully understand the return process.

Exclusions and Limitations

Certain items, such as clearance or sale items, custom-made products, and opened or damaged items, may be excluded from the refund or exchange options. It is important to be aware of these exclusions and limitations when considering a return or exchange at Floor and Decor.

Clearance or sale items are often priced at a significant discount and may be final sale, meaning they cannot be returned or exchanged. Custom-made products, on the other hand, are specifically designed to meet the unique preferences of the customer and, therefore, cannot be returned or exchanged unless they are defective. Additionally, opened or damaged items may not be eligible for a refund or exchange, as they may have been compromised in some way.

It is always recommended to carefully read and understand the return policy exceptions to avoid any misunderstandings or disappointments.

Now, let’s explore the next section about customer support and contact information.

Customer Support and Contact Information

For assistance or inquiries, customers can easily reach out to the support team at Floor and Decor by calling the provided contact information. As a knowledgeable representative of Floor and Decor, I understand the importance of customer satisfaction and aim to provide the best support possible.

Here are some key ways in which our customer support team ensures customer satisfaction:

  1. Prompt response: Our support team is trained to respond to customer inquiries quickly and efficiently, ensuring that any concerns or issues are addressed in a timely manner.

  2. Knowledgeable staff: Our support team members are well-versed in our products and return policies, allowing them to provide accurate and helpful information to customers.

  3. Friendly and professional approach: We strive to create a positive customer experience by treating every customer with respect and courtesy.

  4. Return policy comparison: Our support team can assist customers in understanding and comparing our return policy to help them make informed decisions about their purchases.

Frequently Asked Questions

Can I Return a Custom-Cut Item to Floor and Decor?

Yes, you can return a custom-cut item to Floor and Decor. However, it is important to note that there may be alternative options for returning custom cut items, such as store credit or exchange.

What Is the Return Policy for Online Purchases From Floor and Decor?

The return policy for online purchases from Floor and Decor can be quite flexible. However, it is important to note that there are certain conditions and timeframes that must be adhered to.

Can I Return a Damaged Item to Floor and Decor for a Refund?

Yes, you can return a damaged item to Floor and Decor for a refund. The refund process involves contacting customer service, providing proof of damage, and following their instructions for returning the item.

Is There a Restocking Fee for Returns at Floor and Decor?

When it comes to returns at Floor and Decor, there is a restocking fee that may apply. It’s important to be aware of this fee before initiating the return process.

How Long Does It Take to Receive a Refund From Floor and Decor After Returning an Item?

On average, it takes about X days to receive a refund from Floor and Decor after returning an item. To initiate a return, follow the steps outlined on their website or contact customer service for assistance.


In conclusion, Floor and Decor’s return policy offers a hassle-free experience for customers.

With a generous timeframe for returns and a straightforward return process, customers can feel confident in their purchases.

The refund options are convenient and the customer support team is readily available to assist with any questions or concerns.

So, if you’re looking for a flooring solution that values your satisfaction, Floor and Decor is the go-to choice.

Remember, they’ve got you covered from floor to ceiling.

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